Frequently Asked Questions
Print subscriptionsDigital subscriptions
We mail copies on the Thursday before cover date (Saturday) and most copies arrive to UK addresses on Friday or Saturday and within 5-7 days for overseas. Please contact us if you are receiving copies later than this.I subscribed, but haven't received a copy yet – why not?
Please allow up to 2 weeks for delivery of your first subscription copy.
If you've still not received your first issue, please contact us
Call us on 0844 844 0086 or log into www.subsinfo.co.uk. We need 1 week's notice to guarantee that your address can be changed in time for your move date.When does my subscription expire?
If you pay by Direct Debit, your subscription will continue until you ask us to stop sending the magazine.
If you pay by cheque, credit or debit card, you will find your subscription end date on the letter confirming your subscription and on your renewal letters. Alternatively, log on to www.subsinfo.co.uk where you can find full details of your subscription.
You can usually specify which issue you would like your gift subscription to start with. Please speak to our customer service team on 0844 844 0086.Why are you writing to me before my subscription has ended?
We will send you renewal notifications each year if you pay by credit card, debit card or cheque. To ensure that you are able to renew your subscription in time to guarantee an uninterrupted service, we will send these renewal letters to you before the end of your subscription.
If you do not wish to receive these letters, why not consider renewing by Direct Debit? Your payment will be taken on a regular basis and your copies will simply continue until you tell us to stop sending them.
If you're paying by Direct Debit, or continuous credit card, your subscription will continue automatically on the rate you are on until we advise you otherwise. You need do nothing, and we will continue to send copies out to you every week.
If you pay by credit or debit card, or cheque, we will send you advice and renewal prices in advance of the end of your subscription.
If you are paying by Direct Debit, your subscription will automatically continue with regular payments. If you paid by credit or debit card or by cheque, we'll send you letters to ensure you have enough time to renew your subscription before it ends.I want to cancel my subscription. What should I do?
If you are paying by Direct Debit, you will need to cancel your Direct Debit mandate with your bank. Please also send a copy of your cancellation letter to us. Your subscription will continue until the end of the paid term. If you prefer to cancel immediately, simply call 0844 844 0086 and we will arrange for a refund of all un–mailed copies.
If you are paying by credit card, debit card or cheque, please call us on 0844 844 0086 and we will arrange a refund of all un–mailed copies.
Please contact us or call 0844 844 0086. We will investigate with the Royal Mail or other overseas postal authority, and send out replacements where appropriate.